Welcome to our store
Sankalp Collections ("we", "us", or "our") is the operator of sankalpcollections.in ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure that both parties are aware of and agree upon the arrangements relating to orders, shipping, delivery, and customer service.
All orders are subject to product availability. We make every effort to maintain accurate stock information on our Website. However, there may occasionally be discrepancies in stock availability.
If a product becomes unavailable after an order is placed, we will contact you and inform you about the situation. Depending on your preference, we may either:
If other products are available in the order, we may dispatch them separately where applicable.
Shipping costs are calculated during checkout based on factors such as the weight, dimensions, and delivery destination of the items in your order.
The applicable shipping charges will be displayed during checkout and collected along with the order payment. The shipping amount shown at checkout will be the final shipping cost charged to the customer unless otherwise communicated.
Orders are usually dispatched within 1 business day after successful confirmation of payment.
Our order processing and warehouse operations are generally carried out from Monday to Friday during standard business hours, excluding national holidays and other declared holidays.
Orders placed on holidays or outside business hours may be processed on the next working day. We will make reasonable efforts to ensure that orders are dispatched as quickly as possible.
Once an order has been dispatched, the estimated delivery time is:
Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays, operational delays, or other circumstances beyond our control.
The delivery period begins from the date the order is dispatched, not from the date the order is placed.
If you need to change your delivery address, please contact us as soon as possible.
We can accommodate delivery address changes only before the order has been dispatched. Once the order has been dispatched, we may not be able to modify the delivery address.
Where applicable, orders to P.O. Box addresses may be shipped through postal services. Courier delivery may not be available for certain P.O. Box locations.
If an item becomes out of stock after an order has been placed, we will contact you regarding the availability of the product.
Depending on the situation and your preference, we may wait for the product to become available before dispatching the order, or provide an alternative solution or refund for the unavailable item.
If your order has not been delivered within the estimated delivery timeframe, please contact our customer service team.
We will review the shipment status and, where necessary, contact the relevant courier service to investigate the delay and provide you with an update.
Once your order has been dispatched, you will receive shipment tracking information, where available.
The tracking link will allow you to monitor the progress of your shipment based on the latest updates provided by the shipping or courier service.
Please note that tracking information may take some time to become active after the order has been dispatched.
If you receive a parcel that appears to be damaged during transit, please inspect the package before accepting delivery, where possible.
If the parcel is visibly damaged, you may refuse the delivery and contact our customer service team immediately.
If the parcel has already been delivered, please contact us as soon as possible and provide photographs or other relevant information regarding the damage so that we can assist you with the next steps.
Any applicable taxes will be calculated and applied to your order as required by applicable laws and regulations. The applicable amount, where relevant, will be displayed during checkout.
For international shipments, if international delivery is offered, additional import duties, customs charges, or taxes may be imposed by the destination country.
These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated.
Customers are encouraged to check the applicable customs duties and taxes in their destination country before placing an international order.
If a customer refuses to pay applicable duties or taxes and the parcel is returned to us, any refund may be reduced by the applicable return shipping or other costs incurred by us.
If you wish to cancel your order, please contact us as soon as possible.
We can accept cancellation requests only before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, please refer to our Refund and Cancellation Policy for further information.
Where applicable, parcels may be insured against loss or damage according to the terms and conditions of the shipping or courier provider.
If a parcel is damaged during transit, we may initiate a claim with the relevant courier or shipping provider.
Any refund or replacement will be processed after the courier has completed its investigation and the claim has been approved or the responsibility for the damage has been determined.
Customers may be required to provide photographs, videos, packaging details, or other information required to process the claim.
If a parcel is lost during transit, we will contact the relevant courier or shipping provider and initiate an investigation.
A refund or replacement may be processed once the courier has completed its investigation and officially confirmed that the parcel is lost, subject to our applicable policies and the courier's claim process.
For all shipping, delivery, tracking, or other customer service enquiries, please contact us through the contact details provided on our Website.
We will make reasonable efforts to respond to customer enquiries and assist with order-related issues as quickly as possible.
Please ensure that the delivery address, contact number, and other order details provided during checkout are accurate. Sankalp Collections will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Delivery timelines are estimates and may be affected by circumstances beyond our control, including courier delays, adverse weather conditions, public holidays, natural events, transportation disruptions, or other unforeseen circumstances. By placing an order through our Website, you acknowledge and agree to the shipping and delivery terms outlined above.
For all customer service enquiries, please email us at Contact Information.